How to change email address

In this article, we’ll explore how to change the email address associated with your easy@work account. This is the most common source when users encounter issues when logging in for the first time or not receiving welcome messages in their email. Let’s dive into the details.

• User vs. Employee: easy@work distinguishes between users and employees. The Employee object contains information related to overall employment, while the User object focuses on system access and permissions after logging in. For the purpose of this article, we’ll address the email address associated with the User.
   
• If a user has never logged in, anyone with the necessary permissions can change their email address. Follow these steps:
  1. Go to My Company > Users.
  2. Locate the user in question and click on their profile.
  3. Update the email address as needed.

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• Once a user has logged into easy@work, only they can modify their email address. Here’s how:
  1. Click your name in the main menu to access your profile.
  2. Navigate to the Profile section.
  3. Update your email address.
      
• If a user has lost access to their email account, follow these steps:
  1. Go to My Company > Users.
  2. Click the green plus symbol to add a new employee with the user’s new email address.
  3. Next, go to My Company > Employees and select the relevant employee.
  4. Within the employee’s profile, switch to the User tab.
  5. Click the three dots in the top-right corner and choose Disconnect User
  6. You will now be able to connect the employee to a new user.
  7. Once you’ve completed the steps above, the employee will be connected to their new user account. You can then deactivate the old user account.

Keep in mind that easy@work is highly customizable, and some customers may have specific routines or integrations in place. If you encounter any issues, please reach out to our support team for assistance.

Marius Stenstvedt

Support Specialist