Overview
When encountering issues related to missing permissions, there are typically four possible causes. Let’s explore these common scenarios and how to address them.
Possible Causes
- Expired Membership:
Your membership with a user group has ended. This can happen if your role or responsibilities change within the organization.
Solution: Verify your current user group membership status. - Conflicting Permissions:
You are a member of user groups with conflicting permissions. Sometimes, different user groups may have overlapping or contradictory permissions.
Solution: Review your user group memberships and ensure they align with your intended access rights. - Incorrect User Group:
You are a member of the wrong user group. This could result from an administrative error or changes in your role.
Solution: Confirm that you belong to the correct user group based on your responsibilities. - Missing Permissions:
The user group you belong to is missing one or more necessary permissions. This can prevent you from accessing specific features or performing certain actions.
Solution: Contact our support team and we will be able to help you.
Resolving the Issue
- Overview of User Group Memberships
To view all your user group memberships navigate to My Company > User Groups.
You’ll see an overview of all users and their current memberships. - Detailed User Information
For a more detailed view of a specific user go to My Company > Users.
Select the user in question.
On the bottom right card, you’ll find their user group information.
Additional Considerations
While our general advice is to be a member of only one user group, some customers use supplementary user groups alongside their main ones. If you are unsure about your user group assignments, reach out to your superior or our support team for clarification.
Marius Stenstvedt
Support Specialist